Refund Policy

Refund Policy

This page gives customers a clear path for support before and after purchase.

We support 30-day no-reason returns and exchanges. A customer may request a return or exchange within 30 days after delivery without having to provide a reason.

To begin a return or exchange, contact Support@lavalaoz.shop before sending anything back. Once approved, Lava Lamp provides a prepaid return label or an equivalent free return arrangement. Lava Lamp pays return shipping for approved no-reason returns and exchanges.

No-reason returns are not available for custom products, clearance or Final Sale products, gift cards, or opened intimate or hygiene-sensitive items. These limits do not reduce a customer's rights when an item is damaged, defective, incorrect, or missing from the order.

If an item arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly. We will provide a free replacement, exchange, refund, or other appropriate resolution. Lava Lamp pays return shipping for approved quality-related returns, including damaged, defective, incorrect, or missing items.

Orders may be cancelled before shipment by contacting us as soon as possible. After shipment, this Refund Policy applies.

After a return is received, inspected, and approved, the refund is issued to the original payment method within 5-10 business days. A bank or card issuer may require additional posting time.

The default return address is 3302 Lupton Ave, Evans, Colorado, 80620, United States unless we provide a different authorized return address in writing. For return or exchange assistance, contact Support@lavalaoz.shop or 6179351461.

Merchant Information
Business name: Lava Lamp
Brand name: Lava Lamp
Email: Support@lavalaoz.shop
Phone: 6179351461
Physical address: 3302 Lupton Ave, Evans, Colorado, 80620, United States